Returns & Guarantees
You have (30) days from the date you receive the glasses to email us at firstname.lastname@example.org with the order number and "return" as the subject of the email. You will receive a 50% refund to your credit card or Paypal account used if you made a mistake while ordering or if you aren't happy with your selection. All glasses need to be returned in their original unused condition along with the original boxes. You will be responsible for paying the shipping fee. We can't take responsibility of lost packages.
For customers buying progressive glasses, we use an average PH (pupil height) due to the inability to take this measurement. If you decide to purchase progressive glasses, there is a chance that they won't be as you would like. In this case, we would offer you the above return.
If you think there is a manufacturing problem, return the glasses for our inspection within the 30 day warranty period. If the inspection shows there was a manufacturing error we will replace the glasses free of charge.
The price of our standard optical glasses includes 100% UV protected, hard-resin prescription lenses with anti-scratch and anti-glare coatings. You will also receive a hard case and cleaning cloth with each pair purchased. If you have any other questions regarding returns and guarantees, please see the returns & guarantee section of our FAQ or email us at email@example.com.