CART (0)
Trioo shopping bag

You have no items in your shopping bag.

Payment & Shipping

When do you charge my credit card?

Once your order is placed, we run an authorization for the purchase amount to make sure that your card is valid, after validation your card will be charged immediately.

What forms of payment do you accept?

For purchase orders, we accept all major credit and debit cards.

How long will it take for my glasses to arrive?

You can expect to receive your glasses within 7-10 business days after placing your order. Please keep in mind that incomplete prescription information may cause a delay. If we have any questions, we will follow up with you via email.

Where can you ship purchase orders?

We can ship worldwide! Shipping fees only apply to anyone outside of the contiguous US, Canada, China, Hong Kong, Macau, Taiwan, Singapore, Japan and South Korea.

How much will I pay for shipping?

That depends on where you are located. If you are in the contiguous United States, Canada, China, Hong Kong, Macau, Taiwan, Singapore, Japan and South Korea shipping is free! And shipping to Hawaii, Alaska and Puerto Rico is just $15. Everywhere else in the world is $30.

How can I track my order after it has been shipped?

We will send you the tracking number in your shipment confirmation email. There will be a link in the email for you to track your order. 

How do I check the status of my order?

We will send the confirmation to your email; also you can check the status on our site from your account.

Can I pay for expedited shipping?

Usually, we only offer one type of shipping. For special requests, please email us at support@trioo.com

Do you accept insurance?

While we do not accept insurance, many customers are reimbursed for a portion or all of the cost of their prescription glasses through their insurance provider. We would be glad to provide a receipt for this purpose. We recommend that you email us at support@trioo.com once you place your order if you would like to get a receipt. Please note that our glasses are priced as a package that includes both the frames and the lenses, so your item total will not include a specific amount for the frames and lenses separately.

Returns & Guarantee

What is your guarantee and return policy?

You have (30) days from the date you receive the glasses to email us at support@trioo.com with the order number and "return" as the subject of the email. You will receive a 50% refund to your credit card or Paypal account used if you made a mistake while ordering or if you aren't happy with your selection. All glasses need to be returned in their original unused condition along with the original boxes. You will be responsible for paying the shipping fee. Unfortunately, we can't take responsibility for lost packages.

If you think there is a manufacturing problem, please send us some images to confirm the issue. Once we confirm there's a problem please return the glasses for our inspection within the 30 day warranty period. If the inspection shows there was a manufacturing error we will replace the glasses free of charge or refund 100% of the purchase amount plus the shipping fee incurred while shipping the glasses back to us for inspection.

How can I return my glasses?

We understand returning or exchanging a product can be frustrating, which is why we make it as easy as possible for you to return or exchange your Trioo glasses. Please email us at support@trioo.com within 30 days of receiving your order. Our customer service department will provide you with the procedure of returning your glasses. Also, we would appreciate knowing why you are returning the glasses and if possible we would like to help troubleshoot any issues you may be having.

Can you replace the lenses in the Trioo frames that I already have?

Yes, we can replace the lenses in your existing Trioo frames; the price will depend on which lenses you choose. However, you will have to pay both shipping fees, to and from. Please contact us at support@trioo.com to inform us that you are sending us your frames to replace the lenses. Once we receive the glasses, we’ll then fit them with new lenses and ship them back to you — all within 10 days.

What is included in the price of glasses?

The price of our standard optical glasses includes 100% UV protected, hard-resin prescription lenses with anti-scratch and anti-glare coatings. You will also receive a hard case and cleaning cloth with each pair purchased.
For those optical prescriptions with a sphere greater than +4.00 or less than -4.00, our high-index 1.67 lenses can be added for an additional cost.
In addition, we include free shipping for the following countries: contiguous US, Canada, China, Hong Kong, Macau, Taiwan, Singapore, Japan and South Korea.

What happens after I return my glasses?

If you have requested a replacement frame color or style, we will place your order immediately upon receiving them, and will contact you via phone or email if we require additional information.
If you have returned your glasses for a refund, you can expect to see the funds on your credit card statement within 5-7 business days of us receiving your glasses.

How do I change or cancel my order?

We process orders promptly upon receiving them but we will do our best to modify any order. To change or cancel an order, email us at support@trioo.com. Please include “Change/Cancel Order” in the subject of the email.
However, if your order has been processed and shipped you will still be charged for the purchase.

What should I do if my lenses are scratched?

All of our lenses come standard with anti-scratch coating. We also provide products to keep your glasses fresh and scratch free.

Prescription & Lenses

How do I get a prescription?

We do not provide eye exams or write prescriptions for eyeglasses. To acquire both an eye exam and a prescription, please visit your ophthalmologist or optometrist. They can provide you with a written copy of your prescription before you leave. Your PD is not always included in the prescription, but it is crucial for us to have when making your eyeglasses to guarantee that they fit you perfectly.

I can’t figure out how to enter my eyeglass prescription online. Can I send it to you instead?

Yes! That is perfectly fine! You can email or fax us a copy or upload it to our website during the checkout process. When you send us your prescription, please include your name, email address and order number so that we can match up the prescription to the correct customer or order record.

What is my pupillary distance (or PD), and how do I get it measured??

Your PD is the distance in millimeters between the centers of your pupils. We use this measurement to align the optical center of the lens with the center of your eye in order to avoid unnecessary eyestrain. Please see our tutorial on how to measure your PD.
Your PD may already be on file with your doctor or the last place that made your prescription glasses. If not, the measurement can also be done at any optical shop or optometry practice. The measurement is usually taken for free.

Do you offer reading glasses?

Yes we do! All of our optical glasses can be made into reading glasses. First, select the frames you’d like to buy and click the Add to Cart” button to add them to your shopping cart. During the checkout process, you will be given the choice to purchase prescription, non-prescription, or reading glasses. Once you select “Reading Glasses”, you will be asked to specify the lens magnification strength you’d like (up to +6.00). From there you can provide shipping and billing information and submit your order.

What do the letters “DS” and “SPH” written in the Cylinder column of my prescription mean?

This is a way to specify that you do not have a Cylinder or Axis measurement in one or both eyes. While most people will have measurements in their Sphere column for both eyes, you will only have a Cylinder measurement in either eye if you have astigmatism in that eye. If you don’t, your doctor will either leave that column blank, or will write “SPH” or “DS” to make it clear that you only have a Sphere measurement for this eye. If you have any questions, please email us at support@trioo.com.

Do you provide lens coating?

Absolutely! All of our prescription lenses come standard with anti-scratch and anti-reflective coatings, and are UV-protective as well.

Do you offer bifocal or progressive lenses?

Unfortunately, we are not producing bifocals or progressive lenses at this time.

What are your lenses made of?

Our lenses are made from hard resin, a lightweight and slim, impact-resistant aspheric lens. Starting with a standard 1.61 index lens, we will select the most suitable lens specification for each customer.  We offer 100% UV protected lenses, coated twice with anti-reflective coating. We also include anti-scratch and anti-static coating.

Do plastic lenses scratch?

Yes, hard resin plastic lenses do scratch, however, we apply special anti-scratch coating to our lenses to eliminate any concern of scratches. 

How should I clean my lenses?

The best and most thorough way to clean your lenses is to simply rinse them with lukewarm soap and water, and dry them with a paper towel. For daily cleaning of light smudges, a few swipes with the cleaning cloth included in your case will do the job. Please be careful to avoid using hot water on your lenses (especially if they are high-index lenses), as they can develop bubbles or cracks when exposed to high heat.

Do you offer high-index (ultra-thin) lenses?

Yes, but depending on the certain frame you would like to order, the high-index (ultra-thin) lenses may not be suitable. So, please contact us at support@trioo.com or contact our online chat service to see what options are best for you.

Do you accept contact lens prescriptions for glasses?

Sorry, unfortunately we do not.

Can you replace the lenses in my existing Trioo frames? 

Yes, we can replace the lenses in your existing Trioo frames; the price will depend on which lenses you choose. However, you will have to pay both shipping fees, to and from. Please contact us at support@trioo.com to inform us that you are sending us your frames to replace the lenses. Once we receive the glasses, we’ll then fit them with new lenses and ship them back to you — all within 10 days.

Can you replace lenses in my non-Trioo frames?

Unfortunately we are unable to replace lenses in non-Trioo frames. We are only equipped to deal with our Trioo frames.

Frames

Do your frames come in different sizes?

Each style has one particular size. However, sizes vary with different styles. Please check the measurement on the product page to find the frames that will fit you the best. You can also email us at support@trioo.com and we will gladly discuss the best option for you.

What if my frames don’t fit perfectly?

Before you purchase, make sure you thoroughly check the sizes and measurements and read our tutorial and information about the product. If you receive the frames and they don’t fit, we always offer a 30 day no questions asked return policy! If you have any questions about sizes of frames, please contact us at support@trioo.com.

What are your frames made of?

Our frames are engineered using a variety of materials such as acetate, titanium, carbon fiber, aluminum-magnesium alloy, bamboo and other fine metals. You can see all the detailed information on the product’s material description.

Where are your glasses made?

Our frames are designed in Europe and produced in Asia.

Can I try on the frames before I buy them?

Unfortunately no, however, we do offer a 30 day no questions asked return policy.

What are Ultem-Resin frames?

Ultem-Resin is a family of PEI products. We have specific styles of frames made from Ultem, these frames are very flexible, durable and strong. We like to call them the indestructible glasses! You can see more detailed information about Ultem on our 3U material description.

PLACE OR CHANGE AN ORDER

How do I check the status of my order?

We will send the confirmation to your email; also you can always check the status on your account on our site.

How do I change or cancel my order?

We process orders promptly upon receiving them but we will do our best to modify any order. To change or cancel an order, email us at support@trioo.com. Please include “Change/Cancel Order” in the subject of the email.

If we are unable to cancel or make the requested change to your order before it ships to you, we will provide you with a prepaid return shipping label that you can use to return the glasses at your convenience.

What information will I need to place an order for prescription glasses?

To place an order for prescription glasses, you will need your eyeglass prescription or your doctor’s contact information (we will contact your doctor for you). We recommend that you provide your pupillary distance (PD) if your eyeglass prescription has a combined Sphere and Cylinder measurement of +(-) 2.00 in either eye. Not sure what we are talking about? It’s not a problem. Just send us the information you have and if any additional prescription information is required we will contact you via email.

How do I place an order for prescription or non-prescription glasses?

1      When you find the frame you like just click the “Add to Cart” button on the products page to add it to your order.
2      During checkout, there will be an option for you to select either prescription or nonprescription.
3      If you select prescription, you will have a few different options to choose from to get your prescription information to us. We will save your prescription information in case you decide to make another order in the future.

I’m placing an order for someone else — how do I let you know?

During the checkout process, you’ll be asked to assign a name to the prescription you are providing. Please enter the full name of the person whose prescription is being used for the order. If you will be faxing or emailing the prescription, please make sure that both your name and the patient’s name are written on it. If you would like us to contact a doctor to obtain the prescription, it’s best to email us after placing the order to let us know whose prescription we should ask for. We can be reached at support@trioo.com or online chat.

How do I place an order for multiple pairs of glasses using different eyeglass prescriptions?

After each pair you choose you will be given the option for prescription or non-prescription. If you select prescription you will be given some options for delivering us your prescription information. Once you send the prescription information or when you choose the non-prescription option, you will be given the chance to “continue shopping” or “finish checkout.”

How do I submit my eyeglass prescription?

You can choose to enter your prescription directly on the website during checkout, email a picture or scan of the prescription to support@trioo.com. Alternatively, you can provide us with your doctor’s contact information for us to contact him or her directly. Please include your name and order number in the email or fax. If you placed the order for someone else, please be sure to include both your name and the name of the patient listed on the prescription.

I can’t figure out how to enter my eyeglass prescription online. Can I send it to you instead?

Yes! That is perfectly fine! You can email us a scanned copy to support@trioo.com or upload it to our website during the checkout process. When you send us your prescription, please include your name, email address and order number so that we can match up the prescription to the correct customer or order record.

What if I unknowingly make a mistake on my prescription information and it is obviously wrong?

We always review the information carefully. If we notice something amiss, we will contact you back via email to clarify the information. Of course, there are certain mistakes that we are unable to recognize, such as a number typo. We ask that you check all the information carefully before completing and placing your prescription order.